FAQs
Frequently Asked Questions
Getting Started
Our licensed medical providers review your health history, goals, and medical information to determine which treatment options may be appropriate for your unique needs. You’ll receive personalized recommendations based on your clinical assessment.
No. Our entire process is completed online, allowing you to consult with licensed healthcare providers from the comfort of your home.
Most consultations are reviewed within 1–2 business days. If additional information is needed, our team will contact you directly
You’ll complete a health questionnaire and provide a government-issued photo ID, a current photo, and payment information for identity verification and regulatory compliance.
Medications & Treatments
We offer a variety of wellness and longevity therapies, including GLP-1 weight management medications, peptide therapies, hormone optimization, men’s health treatments, women’s health treatments, and other evidence-based wellness solutions.
Many of the active pharmaceutical ingredients used in our treatments are FDA approved. Certain medications may be compounded by licensed pharmacies when clinically appropriate and permitted by law.
Prescriptions are fulfilled through licensed U.S. pharmacy partners that meet strict quality and safety standards.
Peptide therapies may be appropriate for certain patients when prescribed and monitored by a qualified healthcare provider. Your provider will discuss the potential benefits, risks, and side effects before treatment begins.
As with any medication, side effects are possible. Your healthcare provider will review potential risks and side effects associated with your prescribed treatment before approval.
GLP-1 Weight Management
GLP-1 medications help regulate appetite, blood sugar, and feelings of fullness. They are commonly prescribed for weight management and metabolic health.
Results vary based on factors such as starting weight, lifestyle habits, adherence to treatment, and individual response. Many patients experience significant weight loss when medication is combined with healthy nutrition and exercise.
Many patients begin noticing changes within the first few weeks, though
meaningful weight loss typically occurs over several months of consistent treatment.
Weight regain can occur after discontinuing treatment. Long-term success is best achieved through sustainable lifestyle changes and ongoing medical guidance.
Shipping & Delivery
Medications are shipped directly to your home in discreet packaging to protect your privacy.
Most approved orders are processed and shipped within 5–7 business days.
Yes. Once your order ships, you’ll receive tracking information through our secure patient portal.
Treatment availability varies based on state regulations and provider licensing. During the enrollment process, we’ll verify availability in your location.
Billing & Membership
You are only charged if your treatment plan is approved by a licensed medical provider.
Membership fees vary by treatment program. Any applicable fees will be clearly disclosed before you complete your purchase.
No. We believe in transparent pricing. Your treatment costs will be clearly outlined before you proceed.
Yes. Eligible subscription programs can be paused, modified, or canceled according to the terms of your treatment plan.
Most treatments are offered on a self-pay basis. We recommend checking with your insurance provider regarding potential reimbursement opportunities.
Ongoing Care
Yes. Our patients have access to licensed providers and support staff throughout their treatment journey.
Follow-up schedules vary depending on your treatment plan, medical history, and provider recommendations.
Yes. Your provider may adjust your dosage based on your response to treatment, side effects, and clinical goals.
Our patient support team and medical providers are available to assist you with treatment-related questions, medication concerns, and ongoing care needs.
Most treatments are offered on a self-pay basis. We recommend checking with your insurance provider regarding potential reimbursement opportunities.
Safety & Privacy
Yes. We use HIPAA-compliant systems and industry-standard security measures to protect your health information and privacy.
If a provider determines that treatment is not medically appropriate, they will explain the reasons and may discuss alternative options when available.
Possibly. Your provider will carefully review your medical history, current medications, and health conditions before making any treatment recommendations.
Contact our medical team promptly if you experience any concerning symptoms or side effects. For medical emergencies, call 911 or seek immediate medical attention.